MQube has given a number of lender partners access to its artificial intelligence-powered chatbot.
The tool has been used by brokers for over a year via MPowered Mortgages.
It is able to answer criteria queries from internal staff, brokers and borrowers, providing an instant response.
Lenders will be able to integrate the bot with their internal systems, broker and customer-facing web portals and existing chat functions.
MQube also offers a sandbox version that enables lenders to freely test the chatbot on their policies to give them confidence it will work with their system.
Since it has been in place at MPowered, it has freed up staff and resolved over 90% of criteria enquiries without the need for human intervention, MQube claims.
MQube chief executive Stuart Cheetham says: “This is no ordinary chatbot but one that has the capacity to answer the most complex and detailed questions about a lenders’ criteria providing brokers and customers with answers quickly and saving them both time and hassle.
“Service levels of lenders is something that we know is a pain point for both brokers and customers and this new chatbot has been designed to support lenders in improving the service they offer by eliminating the hassle of waiting on the phone by answering complex criteria questions in an instant.”
