Charles Schwab customers swamped social media Tuesday morning with reports of login problems.
Shortly after 11 a.m., Schwab announced the glitches had been resolved.
Outage monitoring site Downdetector had received more than 5,800 problem reports for Schwab at 9:45 a.m. Eastern Daylight Time, with 93% citing login trouble.
Downdetector also showed 1,550 problem reports for Schwab-owned TD Ameritrade around the same time — apparently stemming from login troubles with the thinkorswim trading app.
“We are aware that some clients may be experiencing issues logging in to some of our platforms. Schwab Advisor Center (SAC) is not impacted. Our teams are actively working to resolve the issue. We apologize for the inconvenience,” a Schwab spokesman told ThinkAdvisor by email at 9:40 a.m.
At 10:16 a.m., Schwab posted a message on X, formerly Twitter, apologizing for the login problems and noting that brokers were available to review specific trades.
Almost an hour later, the company told ThinkAdvisor through the spokesman, “An earlier issue where some clients may have had issues logging in to some Schwab platforms has been resolved. Clients can try logging in again. We apologize for any inconvenience this may have caused.”
